Terms & conditions
For you who shop in Trangia webshop. The content of this online shop is provided, updated and managed by Trangia AB, (Trangia Webshop). We are located in Trångsviken, Sweden – where our factory and manufacturing have been located since 1925.
Especially important to read here for those who shop from a country outside the EU.
Select a tab to read what applies to your country or area
See table for quick overview of shipping costs and free shipping limit in the different zones. Please note that the amount varies by currency and shipping zone. We start from EUR and some rounding and currency differences may occur. Read also on the respective tab below.
| Country/Zon | Free shipping from | Shipping cost |
| Sweden | 500 SEK | 60 SEK |
| Denmark | 500 DKK | 50 DKK |
| Norway | 1500 NOK | 300 NOK |
| EU | 60 EUR | 6 EUR |
| Cyprus, Malta, Greece | 150 EUR | 40 EUR |
| Europe – non-EU | 120 EUR | 20 EUR |
| UK | 90 GBP | 17 GBP |
| USA | 140 USD | 40 USD |
| Canada | 140 EUR | 40 EUR |
| AU, NZ, Asia | 150 EUR | 40 EUR |
| SA, Africa | 150 EUR | 40 EUR |
Track your parcel
DHL Parcel Connect: https://www.dhl.com/se-en/home/tracking.html
DHL Express: https://www.dhl.se/exp-en/express/tracking.html
NON DELIVERY – Due to trade restrictions or other reasons, all countries are not available for delivery. In this case you will not find the country in the list under “delivery country” in the checkout. The current list below. Please note it can change without notice.
Afghanistan
Angola
Belarus
Brazil
Burundi
Central African Republic
Gran Canaria
Guinea-Bissau
Iraq
Iran
Israel
Kazakhstan
Yemen
Libya
Mali
North Korea
Russia
Sudan
Syria
Tenerife
Turkey
Ukraine
Venezuela
DHL SERVICE POINT 60 SEK – Your order will be delivered to your nearest DHL SERVICE POINT. Submit your phone number when you make your order, and you will get a notification via SMS when your package has arrived. Please note that you must provide identification in order to collect your package; therefore, it is important that you submit the correct name! If you would like to change the name of the receiver after we have shipped the package, Schenker will charge a fee of 250 SEK.
PICK UP AT THE STORE 0 SEK – Pick up at the factory store in Trångsviken (Alsenvägen 12, 83596 Trångsviken). We will contact you as soon as your order is ready to be picked up. You can then choose to come in to us or we will come out to the car with your order.
FREE SHIPPING ON ORDER OVER 500 SEK
DELIVERY TIME – Your order will be processed within 1-2 days, and the delivery time within Sweden is 2-5 days. As soon as your order is shipped, you will receive an email containing a tracking number in order to track your parcel through “Mina Paket”. Some delivery options may be limited due to local restrictions. Delays in deliveries may occur. Products with engraving and “Build your stove” can be expected to have a slightly longer processing time, approx. 3-7 days + delivery.
If you download the app “Mina Paket” you can easily trace your packages, receive continuous information and notifications, telling you the location of your package and when you can collect it. To be sure not to miss a single notification, sign up with both your phone number and email address.
App Store: https://app.minapaket.com
Google Play: https://app.minapaket.com
DHL EXPRESS 300 NOK – On Demand Delivery. Once your package is sent, you will receive an email or SMS containing information about the estimated delivery date. You can choose either to have the parcel delivered to your home, an alternate address or your nearest DHL Service Point.
FREE SHIPPING ON ORDER OVER 1500 NOK
DELIVERY TIME – Your order will be processed within 1-2 days, and the delivery time is 2-5 days. As soon as the order is sent you will receive an email or sms with tracking id to follow the shipment. It can take a while before its traceable in the system. Some delivery options may be limited due to local restrictions. Delays in deliveries may occur. Products with engraving and “Build your stove” can be expected to have a slightly longer processing time, approx. 3-7 days + delivery.
BUY FROM US TO NORWAY
In Norway, we are VAT registered and sell 25% including VAT. TRANGIA NO MVA nr: 926 421 832
The prices in the webshop are shown including VAT 25% and you pay it at the time of purchase. As a Norwegian customer, you pay no import duty on shipments from us. Our goods and documents meet the conditions of proof of origin.
DHL EXPRESS 17 GBP – On Demand Delivery. Once your package is sent, you will receive an email or SMS containing information about the estimated delivery date. You can choose either to have the parcel delivered to your home, an alternate address or your nearest DHL Service Point.
FREE SHIPPING ON ORDER OVER 90 GBP
DELIVERY TIME – Your order will be processed within 1-2 days, and the delivery time is 2-5 days. As soon as the order is sent you will receive an email or sms with tracking id to follow the shipment. It can take a while before its traceable in the system. Some delivery options may be limited due to local restrictions. Delays in deliveries may occur. Products with engraving and “Build your stove” can be expected to have a slightly longer processing time, approx. 3-7 days + delivery.
BUY FROM US TO THE UK
In the UK, we are VAT registered and sell 20% including VAT. TRANGIA GB VAT nr: GB372564776 /EORI nr: GB372564776000
The prices in the webshop are shown including VAT 20% and you pay it at the time of purchase. As a UK customer, you pay no import duty on shipments from us. Our goods and documents meet the conditions of proof of origin.
DENMARK – DHL PARCEL CONNECT 50 DKK . Delivery to Denmark and your nearest DHL Service point. Free shipping for orders over DKK 500.
CYPRUS, MALTA, GREECE – DHL EXPRESS EUR 40. On Demand Delivery. Once your package is sent, you will receive an email or SMS containing information about the estimated delivery date. You can choose either to have the parcel delivered to your home, an alternate address or your nearest DHL Service Point. Free shipping for orders over 150 EUR.
WITHIN EU GENERALLY:
DHL PARCEL CONNECT 6 EUR – Parcel delivery within the EU to your nearest DHL Service Point.
FREE SHIPPING ON ORDERS OVER 60 EUR
DELIVERY TIME – Your order will be processed within 1-2 days, and the delivery time is 2-5 days. As soon as the order is sent you will receive an email or sms with tracking id to follow the shipment. It can take a while before its traceable in the system. Some delivery options may be limited due to local restrictions. Delays in deliveries may occur. Products with engraving and “Build your stove” can be expected to have a slightly longer processing time, approx. 3-7 days + delivery.
BUY FROM US WITHIN THE EU
We sell according to the destination principle for VAT. (One Stop Shop, OSS) This means that you are invoiced with the customer country’s VAT and VAT rate. Contact your local authorities for information regarding VAT rates in your country.
DHL EXPRESS 20 EUR – On Demand Delivery. Once your package is sent, you will receive an email or SMS containing information about the estimated delivery date. You can choose either to have the parcel delivered to your home, an alternate address or your nearest DHL Service Point.
FREE SHIPPING ON ORDER OVER 120 EUR
DELIVERY TIME – Your order will be processed within 1-2 days, and the delivery time is 2-5 days. As soon as the order is sent you will receive an email or sms with tracking id to follow the shipment. It can take a while before its traceable in the system. Some delivery options may be limited due to local restrictions. Delays in deliveries may occur. Products with engraving and “Build your stove” can be expected to have a slightly longer processing time, approx. 3-7 days + delivery.
ALL PRICES OUTSIDE THE EU IS SHOWN VAT EXCLUDED
For deliveries outside the EU, please note that customs, customs clearance service fee, VAT and/or local taxes may be added to your order. All additional costs for delivery outside the EU are paid by the recipient. Contact your local authorities, customs offices or DHL for more information. In some countries, we are VAT registered and sell including VAT. See details in correct tab. Visit DHL Express and select your location https://mydhl.express.dhl/index/en.html
NON DELIVERY – Due to trade restrictions all countries are not available for delivery. In this case you will not find the country in the list under “delivery country” in the checkout.
Gas burner Storm art.no 772527 is only sold within the EU and Norway, Great Britain & Switzerland and Australia + New Zeeland due to certifications. Other countries will be added during 2024/25
If you are located in Canada we strongly advise you to look in to any additionally charges before purchasing from shops in the EU. Read more at DHL Express site:
https://mydhl.express.dhl/ca/en/help-and-support.html#/customs_clearance_advice
https://mydhl.express.dhl/ca/en/ship/customs-services.html
DHL EXPRESS 40 EUR – On Demand Delivery. Once your package is sent, you will receive an email or SMS containing information about the estimated delivery date. You can choose either to have the parcel delivered to your home, an alternate address or your nearest DHL Service Point.
FREE SHIPPING ON ORDER OVER 140 EUR
DELIVERY TIME – Your order will be processed within 1-2 days, and the delivery time is 2-5 days. As soon as the order is sent you will receive an email or sms with tracking id to follow the shipment. It can take a while before its traceable in the system. Some delivery options may be limited due to local restrictions. Delays in deliveries may occur. Products with engraving and “Build your stove” can be expected to have a slightly longer processing time, approx. 3-7 days + delivery.
ALL PRICES OUTSIDE THE EU IS SHOWN VAT EXCLUDED
For deliveries outside the EU, please note that customs, customs clearance service fee, VAT and/or local taxes may be added to your order. All additional costs for delivery outside the EU are paid by the recipient. Contact your local authorities, customs offices or DHL for more information.
Extra info regarding the purchase of Trangia products for delivery to the specified country. The reason may be, for example, local rules in the country.
We can not deliver the following items to Canada:
Trangia fuel bottles – Local regulations
Gas burner Storm art.no 772527 is only sold within the EU and Norway, Great Britain & Switzerland and Australia + New Zeeland due to certifications. Other countries will be added during 2024/25
Due to current global conditions, U.S. orders may be affected by rapidly changing import regulations and additional fees beyond our control. We recommend staying informed by checking with your local customs office or DHL Express. For now, we advise against purchasing China-manufactured items from our store since we have seen very high fees for this — see our list for details. Thank you for understanding.
Effective August 29, 2025:
The 800 USD De Minimis is suspended for all countries. All shipments, regardless of their value or country or origin, will be subject to all applicable duties and require a customs entry
DHL Express website:
https://mydhl.express.dhl/index/en.html
List of Chinese produced items in Trangia webshop:
| Part number | Part name |
| 602507 | COVER BAG F25 |
| 602707 | COVER BAG F27 |
| 602807 | COVER BAG MINI F28 |
| 602907 | COVER BAG F29 |
| 605007 | COVER BAG MICRO F50 |
| 619025 | EVA CASE 25 LARGE |
| 619027 | EVA CASE 27 SMALL |
| 619100 | ROLL TOP BAG MESSTIN SMALL BLACK |
| 619101 | ROLL TOP BAG MESSTIN SMALL OLIVE |
| 619102 | ROLL TOP BAG MESSTIN LARGE BLACK |
| 619103 | ROLL TOP BAG MESSTIN LARGE OLIVE |
| 619200 | CASE EVA MESS TIN SMALL |
| 619201 | CASE EVA MESS TIN LARGE |
| 619251 | ROLL TOP BAG STOVE 25 BLACK |
| 619252 | ROLL TOP BAG STOVE 25 OLIVE |
| 619300 | INSERT COVER MESS TIN SMALL |
| 619301 | INSERT COVER MESS TIN LARGE |
| 746007 | COVER BAG FOR GB74+TRIANGLE |
| 756007 | COVER BAG FOR X2 |
You can also see in specifications on each item if they are made in China.
DHL EXPRESS 40 USD – On Demand Delivery. Once your package is sent, you will receive an email or SMS containing information about the estimated delivery date. You can choose either to have the parcel delivered to your home, an alternate address or your nearest DHL Service Point.
FREE SHIPPING ON ORDER OVER 140 USD
DELIVERY TIME – Your order will be processed within 1-2 days, and the delivery time is 2-5 days. As soon as the order is sent you will receive an email or sms with tracking id to follow the shipment. It can take a while before its traceable in the system. Some delivery options may be limited due to local restrictions. Delays in deliveries may occur. Products with engraving and “Build your stove” can be expected to have a slightly longer processing time, approx. 3-7 days + delivery.
ALL PRICES OUTSIDE THE EU IS SHOWN VAT EXCLUDED
For deliveries outside the EU, please note that customs, customs clearance service fee, VAT and/or local taxes may be added to your order. All additional costs for delivery outside the EU are paid by the recipient. Contact your local authorities, customs offices or DHL for more information. Visit DHL Express and select your location https://mydhl.express.dhl/index/en.html
NON DELIVERY – Due to trade restrictions all countries are not available for delivery. In this case you will not find the country in the list under “delivery country” in the checkout.
Extra info regarding the purchase of Trangia products for delivery to the specified country. The reason may be, for example, local rules in the country.
We can not deliver the following items to USA:
Gas burner Storm art.no 772527 is only sold within the EU and Norway, Great Britain & Switzerland and Australia + New Zeeland due to certifications. Other countries will be added during 2024/25
DHL EXPRESS 40 EUR – On Demand Delivery. Once your package is sent, you will receive an email or SMS containing information about the estimated delivery date. You can choose either to have the parcel delivered to your home, an alternate address or your nearest DHL Service Point.
FREE SHIPPING ON ORDER OVER 150 EUR
DELIVERY TIME – Your order will be processed within 1-2 days, and the delivery time is 2-5 days. As soon as the order is sent you will receive an email or sms with tracking id to follow the shipment. It can take a while before its traceable in the system. Some delivery options may be limited due to local restrictions. Delays in deliveries may occur. Products with engraving and “Build your stove” can be expected to have a slightly longer processing time, approx. 3-7 days + delivery.
ALL PRICES OUTSIDE THE EU IS SHOWN VAT EXCLUDED
For deliveries outside the EU, please note that customs, customs clearance service fee, VAT and/or local taxes may be added to your order. All additional costs for delivery outside the EU are paid by the recipient. Contact your local authorities, customs offices or DHL for more information. Visit DHL Express and select your location https://mydhl.express.dhl/index/en.html
NON DELIVERY – Due to trade restrictions all countries are not available for delivery. In this case you will not find the country in the list under “delivery country” in the checkout.
Extra info regarding the purchase of Trangia products for delivery to the specified country. The reason may be, for example, local rules in the country.
We can not deliver the following items to AU:
Trangia Gas burner Artno: 742527 – Local regulations
Stoves with Gas burner included – Local regulations
We can not deliver the following items to Japan:
Trangia Gas burner Artno: 742527 – Local regulations
Stoves with Gas burner included – Local regulations
We can not deliver the following items to South Korea:
Trangia Gas burner Artno: 742527 – Local regulations
Stoves with Gas burner included – Local regulations
The entire zone:
Gas burner Storm art.no 772527 is only sold within the EU and Norway, Great Britain & Switzerland and Australia + New Zeeland due to certifications. Other countries will be added during 2024/25
DHL EXPRESS 40 EUR – On Demand Delivery. Once your package is sent, you will receive an email or SMS containing information about the estimated delivery date. You can choose either to have the parcel delivered to your home, an alternate address or your nearest DHL Service Point.
FREE SHIPPING ON ORDER OVER 150 EUR
DELIVERY TIME – Your order will be processed within 1-2 days, and the delivery time is 2-5 days. As soon as the order is sent you will receive an email or sms with tracking id to follow the shipment. It can take a while before its traceable in the system. Some delivery options may be limited due to local restrictions. Delays in deliveries may occur. Products with engraving and “Build your stove” can be expected to have a slightly longer processing time, approx. 3-7 days + delivery.
ALL PRICES OUTSIDE THE EU IS SHOWN VAT EXCLUDED
For deliveries outside the EU, please note that customs, customs clearance service fee, VAT and/or local taxes may be added to your order. All additional costs for delivery outside the EU are paid by the recipient. Contact your local authorities, customs offices or DHL for more information. Visit DHL Express and select your location https://mydhl.express.dhl/index/en.html
NON DELIVERY – Due to trade restrictions all countries are not available for delivery. In this case you will not find the country in the list under “delivery country” in the checkout.
We can not deliver the following items to this zone:
Gas burner Storm art.no 772527 is only sold within the EU and Norway, Great Britain & Switzerland and Australia + New Zeeland due to certifications. Other countries will be added during 2024/25
What are Duties and Taxes?
When transporting goods across international borders, shipments are subject to duties and taxes as determined by customs in the destination country based on value, origin and commodity type.
Why do I need to pay customs duty?
Although you ordered and purchased the goods online, the goods are still subject to an import procedure to clear the shipment through customs. Clearance depends on:
– The country of origin of items in your order
– The value of your total order
– The quantity of goods in your order
Each country has its own customs laws and the duties for different types of goods and values are set locally. DHL, like any other international transportation company, must adhere to local customs legislation and so DHL pays duties on the receiver’s behalf to clear shipments on arrival.
Who will charge me for possible duties and taxes?
That would be DHL Express at your own destination.
When making my purchase it stated the price includes shipping costs. Why was I asked by DHL to pay additional charges to have my package delivered?
You will not be paying to DHL any further shipping costs. Rather, you will be asked instead to pay customs duties, taxes and other import charges related to customs clearance in your home country, as per local regulations.
What happens if I refuse to pay duties and taxes once the parcel has arrived to my destination?
Your parcel will remain at the collection point for 5-14 days after arrival, after which it will be returned to us. We charge a fee of 200-600 SEK for unclaimed parcels to cover shipping and handling costs. The fee varies depending on country and if there is a cost of customs duties or similar.
Where can I find out what applies in my country?
We use DHL Express for deliveries outside EU. Please contact the DHL office found in the Help and support section in your country.
Where can I find a list of Trangia items origin country and customs tariff codes, HS codes?
HS code is short for Harmonized Commodity Description and Coding System. It’s a list of numbers used by customs to classify a product. An HS code consists of at least six digits and is used by customs to classify the product being shipped. That way it can accurately calculate taxes and duties and apply any necessary restrictions. Here you find a list of our items , togheter with origin country.
More information can be found at DHL Express
Go to: https://mydhl.express.dhl and select your location
In the header menu – go to Help and support
Here you find useful information such as customs clearance advise and more FAQ;s regarding import personal goods from online stores across international borders. Also a contact section for DHL in your area for best local help.
Company information
Trangia AB / Factory store & Museum
Alsenvägen 12
835 96 Trångsviken
Sweden
Website: www.trangia.se
Webshop: www.shop.trangia.se
Facebook: trangia.sweden
Instagram: trangia_sweden
Company registration No.: 556744-1406
E-mail: customersupport@trangia.se
Phone: +46 (0)640-681335
Other terms & conditions for Trangia webshop
Payment and prices
All prices are up to date and may change in the future. The total cost of your order, including potential costs for shipping, payment and VAT are stated at the checkout page. All prices outside EU is shown VAT excluded. For deliveries outside the EU, please note that customs, VAT and local taxes may be added to your order. All additional costs for delivery outside the EU are paid by the recipient. Contact your local authorities and customs offices for more information.
We are offering the following methods of payment:
SVEA Checkout – Easy checkout for you in the Nordic countries. Pay by credit card or invoice You can also pay with Swish, Vipps or Mobilepay in Sweden, Norway, Denmark and Finland.
Company Invoice via Svea (B2B) – When applying for payment via company invoice, a customary credit check is carried out, which may involve obtaining a credit report. The due date and other terms for the company invoice are specified on the invoice. For invoice payments, the payment must be received no later than 30 days from the invoice date. In case of delayed payment, a reminder fee of 60 SEK will be added, as well as late payment interest of 2% per month from the due date until full payment is made. All company invoices will be transferred to Svea Bank AB, 556158-7634 (“Svea Bank”). All payments related to the invoice must be made to Svea Bank.
Paypal Checkout Express – With PayPal Express Checkout, payments by credit card or from your PayPal account are accepted. When you click Place Order in our checkout, you will be redirected to PayPal´s website to finish the payment with PayPal. Via Paypal you can also choose to pay with Google Pay or Apple Pay.
Questions about your payment/invoice
If you have any questions or problems with your payment, contact the payment method you chose at the time of purchase
SVEA BANK Tel: 08-51493113 web: www.svea.com/sv-se e-mail: kundtjanst.sveawebpay@svea.com
PAYPAL Tel: 08-50252318 www.paypal.com
Order confirmation
Once you complete your purchase at the checkout page, a confirmation order will automatically be sent to the email address you have submitted. If you do not receive the confirmation as expected, you may contact us. However, sometimes the email may end up in the spam or junk folder. Please read through the confirmation to make sure that all is in order. In case you need to make any changes, you may respond to the mail you have been sent.
Uncollected parcels
Your parcel will remain at the collection point for 7-14 days after arrival, after which it will be returned to us. We charge a fee of 200-600 SEK for unclaimed parcels to cover shipping and handling costs. The fee varies depending on country and if there is a cost of customs duties or similar.
Right of withdrawl
According to the Distance and Doorstep Sales Act, customers have the right of withdrawal. This means that you have the right to return the product you purchased within 14 days of the date the order was received. The withdrawal period begins on the day you receive your order. We will only accept returns of purchases made on this site – Trangia Webshop. If you purchased the product in a store, through resellers or in another webshop, please return the item to the store from which you bought it, under the guidelines of their return policy.
In case you would like to make a return, please contact us by email and state the order number or reply to your confirmation mail. In case of a return, the customer pays the shipping cost. Any items returned to us must be sent in the original packaging and undamaged condition. Please note that you are responsible and bear the risk for the product until it is delivered to Trangia; this includes potential damage and loss of the package. All refunds will be issued to the original form of payment. For example: if you pay for your order with a credit/debit card, the refund will be made back to the same card. Refunds are made within 14 calendar days of receiving the returned item(s).
If you shop from Sweden or within the EU, you can buy a return label from us with DHL Service Point/DHL Parcel Connect
Buy a return label from us for easy and prepaid return directly to the Trangia Webshop. The cost is 60 SEK/ 6 EUR, we email you the label and you hand in the package at your nearest DHL Service Point location. Send an email with your order number and say that you want to make a return and we will get back to you with instructions.
Please note that the right of withdrawal does not apply to customized ordered products such as Engraving and Build your stove.
Warranty and complaints
All our products are covered by a one-year warranty as well as a three-year guarantee according to the Consumer Sales Act. Original proof of purchase, such as your confirmation order or receipt, can be used to validate your item’s warranty; therefore, it is essential that you store those in a safe place. For items purchased in a store, through resellers or another webshop, please contact the retailer directly for specific guidance on complaints and warranty issues.
Product warranty – Only covers manufacturing defects – items that were defective when you bought them. The warranty does not cover faults arising from modification of the product, such as alteration, upgrading or other configurations of the product.
Complaints – According to the Consumer Sales Act, you are entitled to request a free repair, replacement or a full refund.
If you have questions regarding your warranty or want to make a complaint, please contact us, and we will look into it. Please send us an email attaching photos of the damaged product as well as your receipt or confirmation order. We will look into it and contact you with details concerning your request. In cases of warranties and complaints, we will cover the return shipping costs and send you a return shipping label.
The warranty does not cover damages and defects resulting from the following examples, nor are they a valid reason for complaints:
-Use of incorrect fuel
-Failure to follow safety measures and regulations
-Damages resulting from unauthorised repairs and modifications
-Damages caused by accidents or transports, such as dents, scratches and normal wear and tear.
-Damages arising from improper use and inadequate maintenance. Please observe that both Multifuel and gas burners require maintenance, as described in the handbook
Returns are sent to the address below. Please note that we do not accept returns/complaints against cash on delivery and a return must always be sent directly to us at the address below, i.e. NOT to a delivery point:
Trangia AB / Factory store & Museum
Alsenvägen 12
835 96 Trångsviken
Sweden
Tel: 0640-681335
Mail: customersupport@trangia.se
You can find more information regarding the right of withdrawal and complaints at the Swedish Consumer Agency
www.konsumentverket.se
www.hallakonsument.se
Privacy policy GDPR (General Data Protection Regulation)
We will gather and store the following personal data of our customers:
Customers: First name, last name, company/organisation, email, national identification number/company registration number, VAT number, address, zip code, city, country, phone number.
Orders: IP address, email, national registration number/company registration number, VAT number, address, company, first name, last name, address, zip code, city, phone number. According to the GDPR, each person has the right to access, rectification and erasure of the personal data
