Terms & conditions

Trangia Webshop

For you who shop in Trangia webshop. The content of this online shop is provided, updated and managed by Trangia AB, (Trangia Webshop). We are located in Trångsviken, Jämtland, where our factory and manufacturing have been located since 1925.

Company information


Trangia AB / Factory store & Museum
Alsenvägen 12

835 96 Trångsviken
Sweden

Website: www.trangia.se
Webshop: www.shop.trangia.se
Facebook: trangia.sweden 
Instagram: trangia_sweden

Company registration No.: 556744-1406
E-mail: customersupport@trangia.se
Phone: +46 (0)640-681335
Phone hours 10.00-17.00 (mon-fri)


Delivery information per country


Select a tab to read what applies to your country or area

SCHENKER PRIVPAK 60 SEK – Your order will be delivered to your nearest Schenker parcel agent. Submit your phone number when you make your order, and you will get a notification via SMS when your package has arrived. Please note that you must provide identification in order to collect your package; therefore, it is important that you submit the correct name! If you would like to change the name of the receiver after we have shipped the package, Schenker will charge a fee of 250 SEK.

PICK UP AT THE STORE 0 SEK – Pick up at the factory store in Trångsviken (Alsenvägen 12, 83596 Trångsviken). We will contact you as soon as your order is ready to be picked up. You can then choose to come in to us or we will come out to the car with your order.

FREE SHIPPING ON ORDER OVER 1000 SEK -To facilitate deliveries under prevailing circumstances worldwide, free shipping applies to orders over 1000 SEK

DELIVERY TIME – Your order will be processed within 1-2 days, and the delivery time within Sweden is 2-5 days. As soon as your order is shipped, you will receive an email containing a tracking number in order to track your parcel through “Mina Paket”. Some delivery options may be limited due to local restrictions. Delays in deliveries may occur.

If you download the app “Mina Paket” you can easily trace your packages, receive continuous information and notifications, telling you the location of your package and when you can collect it. To be sure not to miss a single notification, sign up with both your phone number and email address.

App Store: https://app.minapaket.com
Google Play: https://app.minapaket.com

DHL EXPRESS 15 EUR –On Demand Delivery. Once your package is sent, you will receive an email or SMS containing information about the estimated delivery date. You can choose either to have the parcel delivered to your home, an alternate address or your nearest DHL Service Point.

FREE SHIPPING ON ORDER OVER 100 EUR -To facilitate deliveries under prevailing circumstances worldwide, free shipping applies to orders over 100 EUR

DELIVERY TIME – Your order will be processed within 1-2 days, and the delivery time is 2-5 days. As soon as the order is sent you will receive an email or sms with tracking id to follow the shipment. It can take a while before its traceable in the system. Some delivery options may be limited due to local restrictions. Delays in deliveries may occur.
Tracking DHL Express: https://www.dhl.se/exp-en/express/tracking.html

BUY FROM US TO NORWAY
In Norway, we are VAT registered and sell 25% including VAT. TRANGIA NO MVA nr: 926 421 832
The prices in the webshop are shown including VAT 25% and you pay it at the time of purchase. As a Norwegian customer, you pay no import duty on shipments from us. Our goods and documents meet the conditions of proof of origin.

DHL EXPRESS 15 EUR –On Demand Delivery. Once your package is sent, you will receive an email or SMS containing information about the estimated delivery date. You can choose either to have the parcel delivered to your home, an alternate address or your nearest DHL Service Point.

FREE SHIPPING ON ORDER OVER 100 EUR
To facilitate deliveries under prevailing circumstances worldwide, free shipping applies to orders over 100 EUR

DELIVERY TIME –
Your order will be processed within 1-2 days, and the delivery time is 2-5 days. As soon as the order is sent you will receive an email or sms with tracking id to follow the shipment. It can take a while before its traceable in the system. Some delivery options may be limited due to local restrictions. Delays in deliveries may occur.
Tracking DHL Express: https://www.dhl.se/exp-en/express/tracking.html

BUY FROM US TO THE UK
In the UK, we are VAT registered and sell 20% including VAT. TRANGIA GB VAT nr: GB372564776 /EORI nr: GB372564776000
The prices in the webshop are shown including VAT 20% and you pay it at the time of purchase. As a UK customer, you pay no import duty on shipments from us. Our goods and documents meet the conditions of proof of origin.

DHL EXPRESS 15 EUR -On Demand Delivery. Once your package is sent, you will receive an email or SMS containing information about the estimated delivery date. You can choose either to have the parcel delivered to your home, an alternate address or your nearest DHL Service Point.

FREE SHIPPING ON ORDER OVER 100 EUR -To facilitate deliveries under prevailing circumstances worldwide, free shipping applies to orders over 100 EUR

DELIVERY TIME – Your order will be processed within 1-2 days, and the delivery time is 2-5 days. As soon as the order is sent you will receive an email or sms with tracking id to follow the shipment. It can take a while before its traceable in the system. Some delivery options may be limited due to local restrictions. Delays in deliveries may occur.
Tracking DHL Express: https://www.dhl.se/exp-en/express/tracking.html

BUY FROM US WITHIN THE EU
We sell according to the destination principle for VAT. (One Stop Shop, OSS) This means that you are invoiced with the customer country’s VAT and VAT rate. Contact your local authorities for information regarding VAT rates in your country.

DHL EXPRESS 18 EUR – On Demand Delivery. Once your package is sent, you will receive an email or SMS containing information about the estimated delivery date. You can choose either to have the parcel delivered to your home, an alternate address or your nearest DHL Service Point. 

European non EU countries: 12 EUR

FREE SHIPPING ON ORDER OVER 100 EUR -To facilitate deliveries under prevailing circumstances worldwide, free shipping applies to orders over 100 EUR

DELIVERY TIME – Your order will be processed within 1-2 days, and the delivery time is 2-5 days. As soon as the order is sent you will receive an email or sms with tracking id to follow the shipment. It can take a while before its traceable in the system. Some delivery options may be limited due to local restrictions. Delays in deliveries may occur.
Tracking DHL Express: https://www.dhl.se/exp-en/express/tracking.html

ALL PRICES OUTSIDE THE EU IS SHOWN VAT EXCLUDED
For deliveries outside the EU, please note that customs, VAT and local taxes may be added to your order. All additional costs for delivery outside the EU are paid by the recipient. Contact your local authorities and customs offices for more information. In some countries, we are VAT registered and sell including VAT. See details in correct tab.

NON DELIVERY – Due to trade restrictions all countries are not available for delivery. In this case you will not find the country in the list under “delivery country” in the checkout.

Extra info regarding the purchase of Trangia products for delivery to the specified country. The reason may be, for example, local rules in the country.

We can not deliver the following items to Canada:
Trangia fuel bottles

Extra info regarding the purchase of Trangia products for delivery to the specified country. The reason may be, for example, local rules in the country.

We can not deliver the following items to USA:
Trangia Triangel Artno: 400333

Extra info regarding the purchase of Trangia products for delivery to the specified country. The reason may be, for example, local rules in the country.

We can not deliver the following items to Japan:
Trangia Gas burner Artno: 742527
Stoves with Gas burner included

Extra info regarding the purchase of Trangia products for delivery to the specified country. The reason may be, for example, local rules in the country.

We can not deliver the following items to AU:
Trangia Gas burner Artno: 742527
Stoves with Gas burner included

Other terms & conditions for Trangia webshop


Payment and prices

All prices are up to date and may change in the future. The total cost of your order, including potential costs for shipping, payment and VAT are stated at the checkout page. All prices outside EU is shown VAT excluded. For deliveries outside the EU, please note that customs, VAT and local taxes may be added to your order. All additional costs for delivery outside the EU are paid by the recipient. Contact your local authorities and customs offices for more information.

We are offering the following methods of payment:
SVEA Checkout – Info kommer

Paypal Checkout Express – With PayPal Express Checkout, payments by credit card or from your PayPal account are accepted. When you click Place Order in our checkout, you will be redirected to PayPal´s website to finish the payment with PayPal.

Order confirmation

Once you complete your purchase at the checkout page, a confirmation order will automatically be sent to the email address you have submitted. If you do not receive the confirmation as expected, you may contact us. However, sometimes the email may end up in the spam or junk folder. Please read through the confirmation to make sure that all is in order. In case you need to make any changes, you may respond to the mail you have been sent.

Uncollected parcels

Your parcel will remain at the collection point for 14 days after arrival, after which it will be returned to us. We charge a fee of 200-600 SEK for unclaimed parcels to cover shipping and handling costs. The fee varies depending on country and if there is a cost of customs duties or similar.

Right of withdrawl

According to the Distance and Doorstep Sales Act, customers have the right of withdrawal. This means that you have the right to return the product you purchased within 14 days of the date the order was received. The withdrawal period begins on the day you receive your order. We will only accept returns of purchases made on this site – Trangia Webshop. If you purchased the product in a store, through resellers or in another webshop, please return the item to the store from which you bought it, under the guidelines of their return policy.

In case you would like to make a return, please contact us by email and state the order number or reply to your confirmation mail. In case of a return, the customer pays the shipping cost. Any items returned to us must be sent in the original packaging and undamaged condition. Please note that you are responsible and bear the risk for the product until it is delivered to Trangia; this includes potential damage and loss of the package. All refunds will be issued to the original form of payment. For example: if you pay for your order with a credit/debit card, the refund will be made back to the same card. Refunds are made within 14 calendar days of receiving the returned item(s).

Warranty and complaints

All our products are covered by a one-year warranty as well as a three-year guarantee according to the Consumer Sales Act. Original proof of purchase, such as your confirmation order or receipt, can be used to validate your item’s warranty; therefore, it is essential that you store those in a safe place. For items purchased in a store, through resellers or another webshop, please contact the retailer directly for specific guidance on complaints and warranty issues.

Product warranty – Only covers manufacturing defects – items that were defective when you bought them. The warranty does not cover faults arising from modification of the product, such as alteration, upgrading or other configurations of the product.
Complaints – According to the Consumer Sales Act, you are entitled to request a free repair, replacement or a full refund.

If you have questions regarding your warranty or want to make a complaint, please contact us, and we will look into it. Please send us an email attaching photos of the damaged product as well as your receipt or confirmation order. We will look into it and contact you with details concerning your request. In cases of warranties and complaints, we will cover the return shipping costs and send you a return shipping label.

The warranty does not cover damages and defects resulting from the following examples, nor are they a valid reason for complaints:
-Use of incorrect fuel
-Failure to follow safety measures and regulations
-Damages resulting from unauthorised repairs and modifications
-Damages caused by accidents or transports, such as dents, scratches and normal wear and tear.
-Damages arising from improper use and inadequate maintenance. Please observe that both Multifuel and gas burners require maintenance, as described in the handbook

Please send returns to the following address:
Trangia AB / Factory store & Museum
Alsenvägen 12
835 96 Trångsviken
Sweden

Please note that we do not accept COD returns.
You can find more information regarding the right of withdrawal and complaints at the Swedish Consumer Agency
www.konsumentverket.se
www.hallakonsument.se

Privacy policy GDPR (General Data Protection Regulation) 

We will gather and store the following personal data of our customers:
Customers: First name, last name, company/organisation, email, national identification number/company registration number, VAT number, address, zip code, city, country, phone number.
Orders: IP address, email, national registration number/company registration number, VAT number, address, company, first name, last name, address, zip code, city, phone number.
According to the GDPR, each person has the right to access, rectification and erasure of the personal data

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